Terms and Conditions of Service
The following data will be used in the document:
Seller / Site owner: guidi lucio
Registered office: Poggio Torriana
VAT number: 04642130407
Email: info@annodo.com
1 Acceptance of the general conditions of sale
1.1 The contract stipulated between the Seller and the customer must be considered concluded with the acceptance, even partial, of the order by the Seller. Such acceptance is considered tacit. By placing an order in the various ways provided, the customer declares to have read all the information provided to him during the purchase procedure and to fully accept the general and payment conditions transcribed below. 1.2 The Customer or consumer, once the online purchase procedure has been concluded, will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of articles 3 and 4 of Legislative Decree 185/1999 on distance selling.
1.3 The Customer is excluded from any right to compensation for damages or indemnity, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance, even partial, of an order.
2 Ways to buy
2.1 The Customer may purchase only the products present in the Seller's electronic catalogue at the time of placing the order and viewable online at the Website address.
2.2 Correct receipt of the order is confirmed by the Seller by means of an e-mail response, sent to the e-mail address provided by the Customer. This confirmation message will report the Date and Time of execution of the order and an 'Order Number', to be used in any further communication with the Seller's staff. The message will reiterate all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document.
2.3 In the event of non-acceptance of the order, the Seller's staff guarantees timely communication to the Customer.
3 Prices
All prices indicated to the end user on the Website are to be understood as VAT INCLUDED (0%). Product prices may vary without notice.
4 Images
The images accompanying the product description sheet are for illustrative purposes only to allow for a better perception of the various colours. The images of the
Advertised products may not be perfectly representative of their characteristics but may differ in colour, size, and accessory products shown in the figure.
5 Payment Methods
5.1 Credit Card
In the case of purchase of goods with payment methods Visa, MasterCard and American Express Credit Card, Maestro enabled debit cards, at the same time as the conclusion of the online transaction, the relevant banking institution will authorize only the commitment of the amount relating to the purchase made. The amount relating to the goods processed, even partially, will actually be charged to the Customer's credit card only when the goods are processed from our warehouse. In the event of cancellation of the order, either by the Customer or in the event of non-acceptance of the same by the Seller, our staff will simultaneously request the cancellation of the transaction and the release of the committed amount. The release times depend exclusively on the banking system and can reach their natural expiry (24 days from the date of authorization). Once the transaction has been cancelled, in no case can the Seller be held liable for any damages, direct or indirect, caused by a delay in the failure to release the committed amount by the banking system. In the event that the Customer's order is processed after the 23rd day from the date of forwarding, the Seller will still charge the Customer's credit card for the amount due, even if in advance of the physical delivery of the goods, in order to avoid the expiration of the authorization of the transaction (24 days). The Seller reserves the right to request additional information from the Customer (e.g. landline telephone number) or to send a copy of documents proving ownership of the Card used. In the absence of the requested documentation, our staff reserves the right not to accept the order. At no time during the purchase procedure is the Seller able to know the information relating to the buyer's credit card, transmitted via a secure connection directly to the site of the banking institution that manages the transaction. No computer archive of the Seller will store such data. In no case can the Seller therefore be held responsible for any fraudulent or improper use of credit cards by third parties, when paying for products purchased on the Website.
5.2 Marking
The final Customer's payment is made with cash to the courier who will deliver the goods. The service is active only on some transport methods.
5.3 PayPal
In the case of purchase of goods with PayPal payment method, at the same time as the conclusion of the online transaction, PayPal will immediately charge the amount relating to the purchase made.
6 Transport methods, delivery costs and Customer Service reports
6.1 The Seller can accept orders in the ordinary manner only with delivery in Italy and in countries belonging to the European Union. Delivery to the locations of Livigno and Campione d'Italia is excluded. For all countries outside the European Union
Specific documents will be required for each country and customized delivery charges will be provided.
6.2 Each order shipped is accompanied by a detailed Transport Document as required by Presidential Decree 21 December 1996 n. 696. The invoice is issued only if requested at the time of ordering by indicating your VAT number in the appropriate field. The document can be downloaded from the specific section within your account on the Website
NB: It is not possible to request invoicing for an order that has already been processed. 6.3 Delivery costs are the responsibility of the Customer and are clearly stated when placing the order. The payment for the goods by the Customer will be made using the method chosen when placing the order. Nothing more is owed by the Customer than the total of the order shown at the end of the purchase procedure. 6.4 No responsibility can be attributed to the Seller srl in the event of a delay in processing the order or in the delivery of the items ordered.
6.5 Upon delivery of the goods by the courier, the Customer is required to check: that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials (adhesive tape or strapping). Any damage
must be immediately contested to the courier who makes the delivery. Once the courier's document has been signed, the Customer may not raise any dispute regarding the external characteristics of the goods delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported to Customer Service within and NOT later than 15 days from delivery.
6.6 In the event of failure to collect the material stored in the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer when ordering, the order will be automatically cancelled.
7 Product Availability
Only products physically available in stock can be ordered on the Website. The integrated functionality of the availability of items in stock is precise, however there may be small delays in communication between the actual stock in stock and the situation reported on the site. Consequently, the availability of the item in some rare cases may not be guaranteed with certainty. If one or more items ordered are not immediately available for shipment, our staff will choose to proceed with one of the following solutions, depending on the size of the order and the expected times for restocking:
– immediately process the available material and send the missing products as soon as they are available again without any charge for additional shipping costs;
– contact the customer who will choose whether to receive the material in a single solution, delaying the processing of the order, or cancel the products not immediately available from the order.
8 Right of withdrawal or exchange
8.1 If the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his/her professional activity, or does not make the purchase by indicating a VAT number to the Seller in the order form), he/she has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following point
8.1.a. The customer can choose to change the size and/or item of equal or higher value by paying the difference. After receiving the goods in our warehouses we will take care of the shipping free of charge for the Italian and European areas (excluding Switzerland, England and Serbia and for Extra CE countries where the customer will pay the shipping for the exchange)
8.2 To exercise this right, the Customer must send the Seller a communication to this effect, within 14 working days from the date of receipt of the goods. This communication must be sent via one of the following means:
-Email to the address info@annodo.com
– Registered letter with acknowledgement of receipt, addressed to the Seller’s registered office.
Return address:
- Via Primo Maggio 6/A
- Poggio Berni, Rimini
- 47824
8.2.a. If the goods are received after 14 working days in our warehouses, the customer can choose to exchange (size or item) or receive a Voucher for an amount equal to the value of the goods purchased (excluding shipping costs) to be used within 1 year, in this case shipping will be paid by the customer.
8.2.b. in the event that the customer benefits from free shipping, the cost of shipping will be deducted from the return amount.
8.2.c. for items on SALE (i.e. all items with a reduced price) we will only make returns on vouchers.
8.3. The right of withdrawal is however subject to the following conditions: – The right applies to the product purchased in its entirety;
– It is not possible to exercise the right of withdrawal on only part of the purchased product; – The purchased item must be intact and returned in the original packaging, complete in all its parts;
– By law, the shipping costs for returning the goods are the responsibility of the customer;
– For returns from non-EC countries, customs charges will be deducted from the return amount.
– The shipment, until receipt in our warehouse, is under the complete responsibility of the customer;
– In the event of damage to the goods during transport, the Seller will notify the customer of the incident (within 5 days of receiving the goods in its warehouses), to allow the customer to promptly file a complaint against the courier chosen by him and obtain reimbursement for the value of the goods (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal; – The Seller is not liable in any way for damage or theft/loss of goods returned with uninsured shipments; upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the returned product is damaged, the Seller will withhold a percentage from the refund due, as a contribution to the restoration costs.
8.4 Except for any repair costs for damages found to the original packaging, the Seller will refund the customer the full amount of the goods already paid (excluding shipping costs), by bank transfer or Paypal, within 14 days of the return of the goods. It will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (name, surname, account holder, IBAN code).
8.5 The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where the Seller ascertains: – The lack of integral elements of the product;
– Damage to the product for reasons other than its transport. In the event of forfeiture of the right of withdrawal, the Seller will return the purchased item to the sender, charging the latter the shipping costs.
9 Guarantees
The products purchased on the Website are subject to the provisions, where applicable, of Legislative Decree 2.2.2002 n. 24 (GU n. 57, 8.3.2002) on sales contracts and guarantees concerning consumer goods and, where not provided for therein, to the specific provisions set forth in the Civil Code.
This guarantee will apply to products that present defects of conformity and/or malfunctions not detectable at the time of purchase, provided that the product itself is used correctly and with due diligence, i.e. in compliance with its intended purpose and with what is provided for in any technical documentation, with observance of the various operating standards indicated therein.
The aforementioned warranty will not be applicable in the event of negligence, carelessness in the use and maintenance of the product, improper use. The warranty is personal and will therefore apply only to the original purchaser, being reserved for direct customers and not for traders, resellers, etc.
Any anomalies in the packaging of the products must be reported within 15 days of receiving the goods. The written report must be attached by the customer when returning the defective product.
The product, even if defective, to be subject to replacement must, at the time of return to the Seller, be complete with packaging and all accessories and documentation received by the customer at the time of purchase. Returning the product without the original packaging, accessories and documentation mentioned above prevents the Seller from replacing the product at the manufacturer and makes replacement impossible.
The Seller reserves the right to verify the actual defect reported by the customer and to carry out the replacement only after such check. The request will be processed only if the following documents are present in the returned package: copy of the purchase invoice or
receipt of payment cash on delivery, order number and date, brief description of the defect found. The costs of returning the goods to the sender remain the responsibility of the Customer.
10 Privacy
10.1 The personal data requested during registration on the site and placing the order are collected and processed in order to satisfy the Customer's requests.
Such data will also be processed for institutional purposes, connected or instrumental to the activity of our company, namely:
– To perform a service or one or more operations, contractually agreed upon;
– To fulfill legal obligations;
– For operational and management needs;
– For monitoring the progress of customer relations; – For operational and strategic marketing purposes;
– For sending advertising material or commercial information. Personal data will not be disclosed to third parties under any circumstances or for any reason. The Seller guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code pursuant to Legislative Decree 196 of 30.06.03. The data controller is the Seller.
NB: By registering on the site or by proceeding with the forwarding of the order, you give tacit consent to the processing of personal data in accordance with Legislative Decree 196 of 06.30.03.
10.2 The Website uses cookies, including third-party cookies, to improve the browsing experience. By continuing to browse, you consent to the use of cookies.
11 Copyright
All contents on the Website, including texts, documents, trademarks, logos, images, graphics, their arrangement and their adaptations are protected by copyright legislation and by the legislation for the protection of trademarks (Law 22 April 1941 n.633 and
subsequent amendments, Royal Decree no. 929 of 21 June 1942 and subsequent amendments) and are covered by copyright. The Website may also contain images, documents, logos and trademarks of third parties who have expressly authorised the Seller to publish them. Reproduction, even partial, of the contents, texts, documents, trademarks, logos, images and graphics is prohibited. Any abuse will be prosecuted in accordance with the laws in force.
12 Complaints
12.1 Any complaints must be addressed to the Seller by registered mail or certified email.
Complaints made via email or contact form on the site are not accepted and considered valid.
12.2 For any problem or anomaly encountered, before starting the complaint, the Customer is invited to contact the Seller's staff through the appropriate section on the website. In almost all cases, any problem or misunderstanding is resolved in a few hours.
13 Applicable law
The sales contract between the Customer and the Seller is deemed to be concluded in Italy and regulated by Italian Law. For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, the territorial jurisdiction is exclusively that of the Court of jurisdiction at the bottom of the document.
14 Further insights
The Seller believes in the quality of its products and tries to offer the best quality of ingredients on the market. With this in mind, please note the following:
– Make sure you are not allergic to any of the ingredients or materials in the products before applying;
– The Seller shall not be held responsible for any reactions to the ingredients or materials of the products sold;
– None of our products should be used as a substitute for medical care or clinical treatment;
– The information published on the Website is not intended as a cure or treatment for dermatological problems and should in no way be considered as such; – The advice given on the Website or provided by Customer Service is for informational purposes and is in no way intended to replace the opinion of a doctor;
– Please consult your doctor if you have any questions.
Purchasing on the Website implies acceptance of all the terms and conditions listed.