Returns
8 Right of withdrawal or exchange
8.1 If the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his/her professional activity, or does not make the purchase by indicating a VAT number to the Seller in the order form), he/she has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following point
8.1.a. The customer can choose to change the size and/or item of equal or higher value by paying the difference. After receiving the goods in our warehouses we will take care of the shipping free of charge for the Italian and European areas (excluding Switzerland, England and Serbia and for Extra CE countries where the customer will pay the shipping for the exchange)
8.2 To exercise this right, the Customer must send the Seller a communication to this effect, within 14 working days from the date of receipt of the goods. This communication must be sent via one of the following means:
-Email to the address info@annodo.com
– Registered letter with acknowledgement of receipt, addressed to the Seller’s registered office.
Return address:
- Via Primo Maggio 6/A
- Poggio Berni, Rimini
- 47824
8.2.a. If the goods are received after 14 working days in our warehouses, the customer can choose to exchange (size or item) or receive a Voucher for an amount equal to the value of the goods purchased (excluding shipping costs) to be used within 1 year, in this case shipping will be paid by the customer.
8.2.b. in the event that the customer benefits from free shipping, the cost of shipping will be deducted from the return amount.
8.2.c. for items on SALE (i.e. all items with a reduced price) we will only make returns on vouchers.
8.3. The right of withdrawal is however subject to the following conditions:
– The right applies to the product purchased in its entirety;
– It is not possible to exercise the right of withdrawal on only part of the purchased product; – The purchased item must be intact and returned in the original packaging, complete in all its parts;
– By law, the shipping costs for returning the goods are the responsibility of the customer;
– For returns from non-EC countries, customs charges will be deducted from the return amount.
– The shipment, until receipt in our warehouse, is under the complete responsibility of the customer;
– In the event of damage to the goods during transport, the Seller will notify the customer of the incident (within 5 days of receiving the goods in its warehouses), to allow the customer to promptly file a complaint against the courier chosen by him and obtain reimbursement for the value of the goods (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal; – The Seller is not liable in any way for damage or theft/loss of goods returned with uninsured shipments; upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the returned product is damaged, the Seller will withhold a percentage from the refund due, as a contribution to the restoration costs. 8.4 Except for any repair costs for damages found to the original packaging, the Seller will refund the customer the full amount of the goods already paid (excluding shipping costs), by bank transfer or Paypal, within 14 days of the return of the goods. The customer will be responsible for promptly providing the coordinates
banks on which to obtain the refund (name, surname of the account holder, IBAN code).
8.5 The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where the Seller ascertains: – The lack of integral elements of the product;
– Damage to the product for reasons other than its transport. In the event of forfeiture of the right of withdrawal, the Seller will return the purchased item to the sender, charging the latter the shipping costs.